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One number to reach all Metro Transit services.

COVID-19 Update (March 22)

To reduce in-person interactions, Service Centers and the Lost & Found window will close effective Monday, March 23.

Customer Relations staff will continue be available to answer questions about lost items, transit service and Go-To Cards from 8 a.m. to 4:30 p.m. Monday through Friday. Call 612-373-3333 or use this online form.

Current Go-To Card users can add value or check their balance at any rail platform, at or by calling 612-373-3333. Value can be added to Go-To Cards at any Cub Foods, Jerry’s Foods or Unbank location.

New Go-To Cards can be purchased at, or at any Cub Foods or Unbank location.

Please continue to visit and follow Metro Transit on Twitter and Facebook for future updates.

Transit Information Center
Speak with a transit expert about routes, schedules and fares. Open 6:30 a.m. to 9 p.m. weekdays and 8 a.m. to 4:30 p.m. on weekends and holidays. Closed Thanksgiving Day and Christmas Day. 

Customer Relations
Customer Relations staff are available to answer questions and take comments Monday through Friday from 8 a.m. to 4:30 p.m. 

Go-To Card balance
Check your card's current balance or add value. You can also add value here.

711 – Minnesota Relay (hearing impaired)


612-444-1161   Text for Transit Information

Text your general transit questions or trip planning requests to 612-444-1161, and a transit expert will get back to you within minutes with the answers. Available whenever the Transit Information Center is open: 6:30 a.m. to 9 p.m. weekdays and 8 a.m. to 4:30 p.m. on weekends and holidays. Closed Thanksgiving Day and Christmas Day. 


612-900-0411   Text for Safety

If you see something suspicious or inappropriate on a bus or train or at a transit station or stop, Text for Safety to silently report it to Metro Transit. Please include route, bus or train number, location and the issue. If you witness a crime or have an emergency, please call 9-1-1. 

This service is also available via the Metro Transit Mobile App.

Metro Transit Police TipLine


If you witnessed a crime and you're able to provide details that could help police, please use this number to report the issue.


Metro Transit
560 Sixth Avenue North
Minneapolis, MN 55411