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Account, Mobile App, and Website Form

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Complete this form to get help with your account, or to report an issue with the Metro Transit app or Metro Transit's website, including trip tools (Trip Planner, NexTrip, Alerts). 

When reporting issues, please be as complete as possible so that we can diagnose and fix the issue quickly. Uploading screen shots of the issue or error message will help our programmers to identify the source of the issue. Please include either an email address or phone number so we can contact you if we need more information to diagnose the issue.