Marcia began her career in the Transit Information Center in 1977 and was promoted to supervisor less than a year later. She transferred to Scheduling in 1979, working there for 33 years as a Schedule Maker, Lead Schedule Maker and ultimately Manager of Scheduling, before retiring July 6, 2012. Throughout her career, Marcia was dedicated to the highest levels of customer service and schedule efficiency. She earned Employee of the Month honors for her technical expertise and ability to interpret schedule specifications and translate them into cost-effective runs. Marcia was a leader, guiding schedule makers through countless service restructurings, work rule changes and challenges of three different computerized scheduling systems. She always took great pride in her work, and was not satisfied until the puzzle was solved and the job was done right.