Glenn Goetz worked at nearly every bus garage in his 36-year career at Metro Transit, earning the agency's Outstanding Operator Award – the agency's mark of excellence in customer service, attendance and safety – seven times before retiring with the title of Master Operator. When Goetz retired in February 2011, he was looking forward to retirement and having the time to work on old cars and clean his house, along with spending more time with his two children and six grandchildren.